DELIVERY & RETURNS
For the delivery of all items we use Royal Mail Special Delivery which is a next day tracked & signed for service. If an item is in stock the delivery can take place on a next day service excluding weekends and bank holidays, unless specially requested. Further requests for alternative shipping methods would have to be sent by email to firstname.lastname@example.org.
If an item is not in stock production time for our bespoke silk scarves and cushions is 10-14 days and if there are any delays to this we will inform you immediately. Once made the items will be shipped directly to you.
We offer a full refund for your return but request you make the return with proof of postage and tracking for product safety as we cannot take responsibility for returns that do not reach us.
You may return your purchase for an exchange or a refund within 14 days of you receiving the items by sending them back to us at our company address:
115 Horsham Road,
Please notify us in advance of any return by email to email@example.com.
All items must be returned in the same condition they were received. This means being unused with labels attached and in the original packaging. LibbybyDesign ltd reserves the right to refuse a refund or exchange on items deemed not to be resalable. (This does not affect your statutory rights, in connection with faulty items)
We are not responsible for the Postage costs for returns unless the item has a fault. Faulty items can be returned and postage refunded on request. For further information please write to us at firstname.lastname@example.org.